Your Satisfaction is our Number One Goal
At LEDQuant.com, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience and high quality products that will encourage you to shop with us for years to come.
On the occasion that you receive a product that you just don't like or that doesn't match your décor, our experienced customer service staff is just an email or phone call away and will guide you through our easy return policy.
At LEDQuant.com we want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.
20-Day Return Policy
No Hassle Returns
If you would like to return an item that is in like-new condition with original packaging, you may return the product within 20 days of receipt.
If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund. Any additional fees for shipping internationally, duty, or local tax are also all non-refundable.
Customers who place orders online are responsible for the accuracy of their product selection and information entered.
Step1-Acquire authorization and instructions
To begin the return process, please send a request to email@example.com indicating your order number, a reason for the return, and the desired action (exchange, refund, etc).
In most cases we will immediately email you a Return ID number to return product along with a label and return instructions.
Step2- Shipping product back
Ship the item to the warehouse. Below are the keys to a successful return:
Good Packaging: Re-pack products for return in the original box with original packaging material. Use the return label provided or your own label and write the Rerurn ID # exactly as instructed by LEDQuant.com. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship by air mail because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
Tracking Number: we recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to us at firstname.lastname@example.org so that we can check on the progress of your return.
You will have 10 days in which to return the product from the date that we receive approval from us. After 10 days, the Return Authorization will expire and no replacements or refunds will be given.
In the event that a return becomes damaged on its way back to the return destination, LEDQuant.com will inform the customer via email that the item was received damaged and hold the product for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct LEDQuant.com concerning what to do with the damaged product. If LEDQuant.com has not received notification or response from the customer within 45 days, the item will be donated or destroyed.
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.
Customers will be refunded via the same method in which the item was purchased. Refunds via check are typically issued within 14 business days of final approval.
Items returned without the proper Return ID # or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
Items are not eligible for returns
Custom orders (i.e. products that are built-to-order or any item labeled non-returnable on the product page of the Website).
Special purchases, including: clearance items, inventory sale items, custom quotes, special discounts, etc.
Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by a Return ID Number issued by LEDQuant.com
Any item that is not in the original box with sufficient packaging materials.
Large orders: (Orders containing 10 or more of a single item or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.
Any item not purchased from LEDQuant.com
Damaged & Defective Goods Policy
At LEDQuant.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
Small Package Deliveries
For smaller deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package. If damages are reported within 7 days for UPS deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify LEDQuant.com of defective or damaged merchandise within two business days of receipt.
Large Package Deliveries
Immediate inspection is especially important when receiving large items. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify LEDQuant.com of refusal so we can anticipate the return and send out a new item.
LEDQuant.com will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case LEDQuant.com will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
If you would like to cancel an order that has not shipped, simply contact one of our customer service representatives by email at: email@example.com. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation.
Please be aware that some items may have already shipped. In such a case, cancellation fees apply. Customers will pay for shipping cost, duty and taxes.
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Customers need to pay for shipping cost, duty and taxes. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for round trip shipping costs.
Some items that are custom made or built-to-order cannot be cancelled. Please see the product page for details.